Privacy Policy

This privacy policy outlines how Raumair Oy (2426303-2) processes personal data, what types of personal data the company collects, the purposes for which the data is used, and to whom the information may be disclosed. It also explains how the data subject can influence the processing. This privacy policy is in accordance with the

General Data Protection Regulation (GDPR) of the European Union.

We reserve the right to make changes and updates to the privacy policy.

1. Contact information

Data Controller
Raumair Oy (2426303-2)

Contact Person or Data Protection Officer
Elli-Pauliina Viita

2. Processing and Purpose of Personal Data

2.1. Legal Basis for Processing Personal Data

We process your personal data in a lawful, fair, and transparent manner. We collect and process information about you only when we have a legal basis for doing so.

The processing of personal data is based on legal obligations. We collect and use your information only if:

– it is necessary for the performance of a contract to which you are a party, or for taking pre-contractual measures at your request.

3. Purpose and Legal Basis for Processing Personal Data

3.1. We collect and process personal data for the following purposes:

– Customer relationships,
– Customer service,
– Customer communication,
– Maintenance of customer and partnership relationships,
– Contractual relationships,
– Marketing purposes,
– Targeted marketing for customers and potential customers,
– Reservations and orders of products and/or services,
– Production, maintenance, development, and quality assurance of products and/or services,
– Business planning and product development, and
– Usage monitoring.

3.2. Personal data is collected from:

– The individual or company themselves, who voluntarily provide information;
– Population Register Centre.

3.3. The company processes the following types of data:

– Personal or company information,
– Contact information,
– Billing or payment details,
– Information related to customer relationships,
– Contractual information,
– Product and order information,
– Customer feedback,
– Correspondence and communications; and
– Information related to online behavior.

4. Disclosure of Data and Data Transfers

4.1. We adhere to diligence in the storage and processing of data, ensuring data security through firewalls, passwords, and various generally accepted technical methods. Manually maintained materials are kept in locked spaces with unauthorized access prevented. Data storage and processing take place through service providers known for their security. Information is carefully protected with restricted access rights and is only processed for the purpose for which it was collected. All personal data is treated confidentially.

4.2 As a general rule, we do not disclose or transfer data to third parties without explicit consent. An exception may occur if there is an obligation related to legislation or an authority, the legality of which is always assessed on a case-by-case basis. Another exception may involve the transfer of information based on a contractual relationship with service providers or subcontractors who may process data for the performance of a service. In such cases, the proper and lawful processing of personal data is ensured through contracts and, if necessary, confidentiality agreements.

4.3. We do not transfer your data outside the EU or EEA.

5. Data retention

5.1 Personal data is retained for the duration of the customer relationship. After the retention period expires, the information will be deleted or anonymized within reasonable time. Information may also be deleted at the customer’s request after the termination of the relationship. We reserve the right to specify either a shorter or longer retention period.

5.2 Personal data is not used for profiling or automated decision-making.

6. Data subject rights

6.1. The data subject has the right to access their own information and review it. They can request the delivery of information in writing or electronically.

6.2. Correction and Deletion of Data

The data subject has the right to demand the correction of inaccurate information and request the deletion of their data.

The data controller actively ensures the removal, correction, and completion of incorrect, unnecessary, incomplete, or outdated personal data for the purpose of processing.

6.3. Data Portability

The data subject has the right to request the transfer of their data to another data controller. They can also request the restriction of the processing of their personal data in certain situations.

6.4. Objection to Data Use

The data subject has the right to object to the use of their data for certain purposes.

They can prohibit the disclosure and processing of their data for direct marketing.

6.5. Withdrawal of Consent

If the processing of personal data is based on consent, the data subject has the right to withdraw their consent at any time. This does not affect processing performed prior to withdrawal.

6.6. Right to Lodge a Complaint

If the data subject believes that the processing of their personal data violates the General Data Protection Regulation of the EU or national laws and regulations governing data protection, the data subject has the right to lodge a complaint with the supervisory authority.

6.7. Requests for Data Subject Rights

All requests related to data subject rights are made electronically and addressed to the data protection officer. Identity is verified before providing the information.

Requests are processed within a reasonable time, as soon as possible after the request and verification of identity. If the request cannot be fulfilled, the data subject is notified in writing.